DEPARTMENT: Financial Aid
JOB TITLE: Administrative Assistant- Front Desk
SALARY: $47,840/year
REPORTS TO: Operations Manager
STATUS: Full-time
SCHEDULE: On-Site, Monday through Friday, 9am-5pm EST
POSITION SUMMARY:
Under the supervision of the Operations Manager, the Front Desk Administrative Assistant will be the first point of contact for the Office of Financial Aid; and will be responsible for clerical support including managing office communications (telephone, e-mail, and in-person) and addressing questions and concerns of students and families.
DUTIES AND RESPONSIBILITIES:
- Greet and welcome visitors to the Office of Financial Aid.
- Manage front desk operations.
- Provide customer services to students, families and other SVA employees.
- Receive, review, and respond to phone calls and correspondence (including departmental email and voicemail messages)
- Coordinate the flow of student traffic in the office
- Coordinate in-person student appointments
- Provide word processing support for the director, associate director, operations manager, and federal work-study coordinator
- Process incoming and outgoing correspondence for the department
- Data entry in our FAM systems
- File management, record keeping, and document imaging
- Represent the department at special events (Open Houses, Orientation, Accepted Students Day, Workshops, etc.)
- Participate in special projects on an as-need basis, including compiling data and preparing reports
- Act as a liaison to the SVA community and outside vendors
- Other related job duties, as assigned.
RESPONSIBILITIES – SUPERVISOR:
- None
MINIMUM QUALIFICATIONS:
- Associate’s degree required.
- Proven experience as a front-desk representative or in a similar role within an academic setting.
- Financial aid experience needed.
- Proficient with iOS, Android, Windows, and macOS.
PREFERRED QUALIFICATIONS:
- Bachelor's degree preferred.
- Previous work experience in an academic setting.
LICENSES & CERTIFICATIONS REQUIRED:
- None
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of front desk operation practices and processes
- Skill in operating computers and related equipment, including knowledge of Microsoft Office suite applications.
- Skill in effective verbal and written communication.
- Skill in oral and written communication.
- Skill in data analysis and problem solving.
- Skill in working independently, handling multiple tasks and prioritizing.
- Skill in planning and organizing
- Ability to multi-tasks and work independently
- Ability to provide customer service
- Ability to work with frequent interruptions and changes in priorities.
- Ability to resolve problems or situations requiring the exercise of good judgment.
- Ability to establish and maintain good working relationships with other employees and the public
PHYSICAL REQUIREMENTS OR WORKING CONDITIONS:
- This is an On-Site position.
- Work occasional evening and weekend hours as necessary
- Ability to sit for extended periods while working at a desk or computer.
- Proficiency in typing, using a mouse, and handling office equipment.
- Ability to carry and lift objects up to 10-20 lbs. such as files or office equipment
WORKING AT SVA
School of Visual Arts has been a leader in the education of artists, designers, and creative professionals for more than seven decades. With a faculty of distinguished working professionals, a dynamic curriculum, and an emphasis on critical thinking, SVA is a catalyst for innovation and social responsibility. Comprising over 7,000 students at its Manhattan campus and over 41,000 alumni from 128 countries, SVA also represents one of the most influential artistic communities in the world. For more information about the College's 30 undergraduate and graduate degree programs.
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The School of Visual Arts is an equal opportunity employer. Diversity and inclusion is a core principle of the College. SVA enjoys a community that represents a significant number of historically underrepresented communities, ethnic and religious backgrounds, gender identities, diverse abilities, and foreign countries, and all are encouraged to apply.