Systems Administrator/Database Administrator

DATE: November 2024

JOB TITLE: Systems Administrator/Database Administrator

DEPARTMENT: Colleague Computing Services

REPORTS TO: Director of Colleague Computing Services

SCHEDULE: To be determined Hybrid schedule

COMPENSATION: Full-time, Exempt Position - $90,000-$110,000

POSITION OVERVIEW:

Under the supervision of the Director, Colleague Computing Services. Systems Administrator/Database Administrator is responsible for providing systems administration of Windows servers, MS-SQL database management, and administration of the Ellucian Colleague ERP and related Ellucian applications. The ideal candidate will possess knowledge and skills for administering multiple mission-critical application servers running various operating systems.

DUTIES AND RESPONSIBILITIES:

• Support applications by deploying, configuring, and maintaining different Ellucian applications with a high level of focus on Colleague ERP, Self Service, Colleague API, and Ellucian tenant products: Ethos, Insights, etc.
• Perform technical tasks related to configuration, installation, and maintenance of systems software and hardware products for the department.
• Conduct systems monitoring, develop and implement procedures to optimize performance and ensure systems security.
• Troubleshoot operating system, database, and applications problems, recommending improvements, and resolving issues in a timely manner.
• Make recommendations and perform upgrades to systems and applications Systems Administrator/Database Admin Based on changes in usage, release updates, and new technologies.
• Monitor and ensure ERP database data integrity and security.
• Prepare and execute routine activities on the systems including audit and backups.
• Prepare scripts for automation of periodic job scheduling.
• Set up and maintain user accounts and security access controls.
• Provide technical support to end users responding to tickets or help requests quickly and effectively.
• Create and maintain full documentation of all CCS systems, applications, and security configurations.
• Coordinate with other members of the technology team to implement key projects, and integrate enterprise-class applications and security systems across multiple platforms.
• Perform other job-related duties as outlined by the Director.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in computer science or related field plus 3 years of work related experience or a combination of combination of work experience and education

PREFERRED QUALIFICATIONS:

• Experience working in higher education environments
• Extensive knowledge of Microsoft SQL Server, SQL Server DBA certification preferred.
• Extensive knowledge of and experience with Ellucian products: Colleague ERP, Self Service, Colleague API, preferred
• Expertise in IIS, Tomcat, VMWare, Synoptix, and VMWare certification is a plus.
• Fluency in Powershell scripting, MSSQL
• Experience installing and troubleshooting various types of software.
• Experience in analyzing processes, determining optimal solutions, testing, and writing documentation.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of assigned practices, policies, and procedures-Technology
• Skill in effective verbal and written communication.
• Skill in data analysis and problem-solving.
• Skill in handling multiple tasks and prioritizing and solid organizational skill
• Ability to provide customer service.
• Ability to develop and maintain knowledge in assigned specialized areas.
• Ability to conduct research, identifying and analyzing trends, including root cause analysis.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to resolve problems or situations requiring the exercise of good judgment.
• Ability to establish and maintain good working relationships with other employees and the public

PHYSICAL REQUIREMENTS OR WORKING CONDITIONS:

• To be determined Hybrid schedule, depending on business needs may be required to work onsite.
• Working hours may change according to departmental needs. Work hours may include after-hours, evenings, holidays, and weekend work
• While working remotely, will be required to maintain the same hours of work as would be performed in the office; follow the department's procedures in completing assigned job tasks; and be available during the employee’s working hours via the department-established communication methods (i.e. Google chat, Slack, phone, etc.)
• The position may require bending, lifting, carrying, or the use of a force equal to lifting up to 10 lbs

WORKING AT SVA:

The School of Visual Arts has been a leader in the education of artists, designers, and creative professionals for more than seven decades. With a faculty of distinguished working professionals, a dynamic curriculum, and an emphasis on critical thinking, SVA is a catalyst for innovation and social responsibility. Comprising over 7,000 students at its Manhattan campus and over 41,000 alumni from 128 countries, SVA also represents one of the most influential artistic communities in the world. For more information about the College's 30 undergraduate and graduate degree programs.

The School of Visual Arts is an equal-opportunity employer. Diversity and inclusion is a core principle of the College. SVA enjoys a community that represents a significant number of historically underrepresented communities, ethnic and religious backgrounds, gender identities, diverse abilities, and foreign countries, and all are encouraged to apply.